Night Auditor

4 weeks ago


Richmond, Vermont, United States Sugarbush Resort Full time
Job Summary

We are seeking a friendly and helpful Front Desk Agent to join our team at Clay Brook, a four-star luxury slope side residency at the heart of Sugarbush Resort's Lincoln Peak Village.

Responsibilities
  • Greet owners/guests and provide a welcoming and professional experience.
  • Answer phones, check owners/guests in/out, and provide information about the resort and the Mad River Valley.
  • Process charges in selling resort products/services, respond to owner/guest needs, and balance owner/guest accounts.
  • Work with the resort's information systems and different departments to ensure seamless guest service.
Requirements
  • Experience at a hotel/front desk is preferred, but we are also prepared to train the right candidate.
  • A professional personality is essential to this important service role.
  • Front Desk Agents must be able to maintain a friendly, responsive, helpful, and knowledgeable attitude while juggling many demands and sometimes difficult guests.
  • Availability for a flexible workweek (including holidays and weekends) is necessary for the position.
  • General computer knowledge and experience with cashier/customer service is preferred while previous use of SMS or other reservations systems is a plus.
  • Timely and reliable attendance is absolutely essential.
What We Offer
  • Free skiing riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents.
  • Discounted rates at non-Alterra-owned Ikon Pass destinations.
  • Free golf and health & recreation center membership for eligible employees and their dependents.
  • Vacation and sick time off to rest, relax, recharge, or recover.
  • Generous discounts on food & beverage, apparel, and outdoor gear.
  • Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more.
  • 401(k) plan with generous company match.
  • Paid parental leave of up to 6 weeks for eligible employees.
  • Employee housing (subject to availability and commitment).

Sugarbush Resort is an Equal Opportunity Employer. An offer of employment may be contingent upon the results of a background, MVR, or criminal records check.


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