Insurance Customer Service Representative

4 weeks ago


Forrest City, Arkansas, United States State Farm Insurance Full time
Job Summary:

As a State Farm Insurance Account Associate, you will play a vital role in providing exceptional customer service to our policyholders. Your primary responsibility will be to assist customers with their insurance needs, ensuring that they receive accurate and timely information. You will also be responsible for processing policy changes and updates, handling incoming calls and emails, and collaborating with team members to resolve customer issues. Additionally, you will maintain customer records, update information as needed, and provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner. To be successful in this role, you must stay up to date with insurance products and industry trends, follow company policies and procedures, and meet or exceed performance goals and targets set by the company. If you are a detail-oriented and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Assist customers with their insurance needs by providing accurate and timely information
  • Process policy changes and updates in the system
  • Handle incoming calls and emails from customers regarding policy inquiries and claims
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction
  • Maintain customer records and update information as needed
  • Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner
  • Stay up to date with insurance products and industry trends
  • Follow company policies and procedures
  • Meet or exceed performance goals and targets set by the company


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