Product Assurance Specialist
16 hours ago
Ferguson Enterprises, a leading provider of quality supplies, is seeking a highly skilled Product Assurance Engineer to support the efforts of the Product Assurance team. This role will ensure products comply with market and legal requirements, are safe, meet or exceed industry standards and specifications, and are sourced from vendors that comply with our overall requirements.
### Job Responsibilities
- Collaborate with engineers and analysts on a cohesive team to drive product quality and compliance from inception.
- Manage larger projects within Product Assurance, requiring cross-functional coordination within Ferguson groups and outside the organization.
- Offer exceptional customer service to internal and external customers with product assurance-related issues.
- Develop benchmarks, reporting, and analysis for specific product categories.
- Ensure processes such as vendor onboarding (Stage Gate) are followed at the product/sourcing inception stage to meet product quality and compliance targets.
- Monitor, document, and report product quality issues and draft product advisories and recalls.
- Provide technical support to downstream customers by coordinating product inspections or product testing to support root cause analysis.
- Participate in or lead vendor quality audits as needed and support inspections.
- Work with vendors to implement corrective actions and develop product improvements.
- Review nonconformance data and make data-driven decisions for the best resolutions.
- Lead the Our Brand certification program for specific categories, ensuring products are properly tested, labeled, and marked as required and are safe for consumer and contractor use in the market.
- Work with third-party certification and testing agencies to ensure specific Own Brand products are properly certified.
- Research industry compliance regulations and policies at federal and state levels.
- Create and/or revise compliance policies and related documentation, including standard operating procedures, spec sheets, product certification databases, etc.
- Communicate compliance policies and guidelines to category management, legal, and designated departments.
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