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Personal Banker Bilingual Spanish St Helena
2 months ago
We are seeking a highly skilled and motivated Personal Banker to join our team at Quality Talent Group. As a Personal Banker, you will be responsible for building strong relationships with customers, providing exceptional customer service, and helping them achieve their financial goals.
Key Responsibilities- Customer Service: Provide exceptional customer service to customers, responding to their inquiries and resolving any issues in a timely and professional manner.
- Relationship Building: Build strong relationships with customers, understanding their financial needs and providing personalized solutions to help them achieve their goals.
- Product Knowledge: Develop a deep understanding of our bank's products and services, including deposit accounts, loans, and investment products.
- Communication: Communicate effectively with customers, both verbally and in writing, to ensure that their needs are met and their expectations are exceeded.
- Problem-Solving: Identify and resolve customer issues in a timely and professional manner, escalating complex issues to management as needed.
- Education: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
- Experience: 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Language Skills: Bilingual speaking and listening proficiency in Spanish/English required.
- Customer Service Focus: Experience handling complex transactions across multiple systems.
- Relationship Building: Experience proactively engaging with customers through outreach via phone or email.
- Product Knowledge: Ability to educate and connect customers to technology and share the value of mobile banking options.
- Problem-Solving: Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
- Competitive Compensation: Competitive salary and benefits package.
- Opportunities for Advancement: Opportunities for career growth and advancement within the company.
- Collaborative Work Environment: Collaborative and supportive work environment.