Billing and Customer Service Representative
3 weeks ago
We are seeking an experienced and detail-oriented individual to join our team as a Billing and Customer Service Representative. In this role, you will be responsible for completing monthly utility bill processing, investigating and resolving billing discrepancies, and ensuring accurate and timely delivery of services to our customers.
Responsibilities:
* Complete monthly billing of natural gas utility customers based on consumption
* Decipher final bills and resolve any discrepancies
* Utilize data logging reports for final reads and complete adjustments as necessary
* Run reports to ensure accuracy and completeness
* Communicate with the processing center and field personnel to ensure seamless operations
* Import daily A/R payments from bank and generate service orders as required
* Update mailing addresses on accounts and conduct research to resolve return mail issues
* Assist customer service in answering customer inquiries, processing adjustments, and entering information into the billing system
* Interact with accounting staff to address billing or revenue inquiries
Requirements:
* High school diploma or equivalent
* 1-3 years of related experience (billing or customer service)
What We Offer:
* Estimated salary: $45,000 - $55,000 per year
* Comprehensive benefits package, including medical/dental/vision insurance, company-matched 401K, life insurance, paid time off, and more
* Dynamic and supportive work environment
* Opportunities for professional growth and development
* Collaborative team atmosphere
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