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Customer Service Specialist in Asset Protection

2 months ago

Greenacres, United States North 40 Full time

Asset Protection and Customer Engagement Specialist

Company Overview

At North 40, we believe in providing value through authentic products and genuine experiences. Our community-oriented approach enriches lives, offering a lifestyle that resonates with our customers. We strive to create a meaningful connection with our customers, ensuring that every interaction adds to their story.

Position Overview

The Asset Protection and Customer Engagement Specialist plays a crucial role in supporting the Store Team and the Risk and Loss Prevention Departments. This position is dedicated to upholding the company’s standards for customer service while fostering a welcoming atmosphere for all employees, customers, and vendors. The specialist will serve as a visible security presence at the front end of our stores, deterring theft and ensuring a safe shopping environment.

Key Responsibilities

  • Customer Interaction: Greet and assist customers, vendors, and team members as they enter and exit the store.
  • Training Support: Collaborate with the Lead Cashier to provide customer service training for cashier teams.
  • Theft Prevention: Monitor for suspicious activities and document any incidents accurately without engaging directly.
  • Emergency Response: Be prepared to respond to Code Adam situations and assist in emergency evacuations.
  • EAS Management: Address EAS alarms promptly, maintain logs, and ensure the proper functioning of EAS equipment.
  • Safety Awareness: Identify and rectify safety hazards at store entrances to ensure a safe environment for all.
  • Reporting: Communicate incidents of theft or injury to the appropriate personnel in a timely manner.

Qualifications

The ideal candidate will possess strong communication skills, attention to detail, and a commitment to maintaining a safe and welcoming environment. A basic understanding of retail operations and customer service policies is essential. Physical ability to perform job duties, including standing for extended periods and lifting items as needed, is required.

Join Our Team

Be a part of a team that values community, safety, and exceptional customer service. Your role as an Asset Protection and Customer Engagement Specialist is vital to our mission at North 40.