Sales Associate

3 weeks ago


Rogers, Arkansas, United States Chico's Full time

Job Summary:
We are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS, Inc. As a Sales Associate, you will play a key role in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations.

Key Responsibilities:
• Drive for Results: Meet company sales goals by utilizing sales techniques and communicating product knowledge to customers; recommend merchandise selections or help locate or obtain merchandise based on customer needs and desires.
• Maintain knowledge of current sales and promotions; maintain pricing and visual standards.
• Maintain standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participate in visual directives including monthly store sets and zone maintenance.

Customer Experience:
• Model and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
• Ensure prompt resolution of customer concerns.
• Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Reinforce buying decisions at the checkout and achieve add-on goals including gift card sales.
• Sign up clients for reward programs.
• Build and maintain a solid customer following through clienteling and wardrobing.
• Know current product fit and style assortment offerings in store and online.
• Maintain consistent client communication through utilization of customer books.

Operational Excellence:
• Support replenishment activities that keep the store full and abundant.
• Assist with locate fulfillment.
• Assist with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
• Assist with boutique cleanliness and organization.

Teamwork and Growth:
• Promote an inclusive, collaborative approach to problem-solving.
• Seek personal developmental opportunities and readily solicit feedback.
• Other duties as assigned.

Qualifications:
• High school diploma or equivalent.
• Retail or sales experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Able to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to communicate with customers, associates, and management.
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements:
• Constant walking/standing: 67-100% of 8-hour shift.
• Occasional lifting up to 50 lbs.: 1-33% of 8-hour shift.
• Frequent climbing: 34%-66% of 8-hour shift.


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