IT Support Specialist

3 days ago


Clay City, Kentucky, United States Randstad Full time
Job Title: IT Support Specialist

Join our team as an IT Support Specialist and play a vital role in ensuring the smooth operation of our IT systems. As a key member of our IT team, you will be responsible for providing top-notch technical support to our users, resolving issues efficiently, and maintaining the overall health of our network infrastructure.

Key Responsibilities:
  • Provide exceptional technical support to users via phone, email, and in-person
  • Resolve hardware and software issues in a timely and professional manner
  • Collaborate with the IT team to identify and implement solutions to recurring issues
  • Manage and maintain the IT inventory, including hardware and software assets
  • Perform routine maintenance tasks, such as software updates and patching
  • Assist with network and connectivity issues, including Wi-Fi and wired networks
  • Manage internet link providers, including performance testing and incident escalation
  • Collaborate with the PMO organization to ensure project delivery and portfolio management
Requirements:
  • Minimum 3-5 years of experience in a similar role
  • Excellent analytical and critical thinking skills
  • Great problem-solving and time-management skills
  • Meticulous and organized
  • Bachelor's degree in Information Technology or a related field
What We Offer:
  • Competitive salary: $60,000 - $70,000 per year
  • 8am to 4pm work hours
  • Comprehensive benefits package, including health and 401K contribution
  • Incentive and recognition program


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