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Automotive Brand Consultant

2 months ago


Gresham, Oregon, United States Swickard Auto Group Full time

Position Type:

Full-time

Role Overview:

As an Automotive Brand Consultant, your primary responsibility will be to deliver exceptional service and create unforgettable experiences for our clients, fostering a loyal customer base. Your contributions will significantly influence our reputation as the preferred destination for vehicle purchases, leases, and services.

Essential Skills:

  • Proficient time management skills to consistently meet and surpass objectives
  • A strong ambition for success
  • Prior experience in customer service is essential; dealership experience is advantageous
  • Personable and approachable demeanor, particularly in managing objections and negotiations
  • Exceptional customer-oriented communication abilities
  • Must possess a valid driver's license and reliable transportation
Job Responsibilities:
  • Exhibit a high level of "Hospitality Quotient" characterized by kindness, optimism, intellectual curiosity, strong work ethic, empathy, self-awareness, and integrity
  • Engage effectively with customers and prospects through various communication channels
  • Promptly address all incoming sales inquiries with professionalism
  • Establish and nurture strong relationships with customers
  • Maintain a comprehensive customer database to encourage repeat business
  • Assist clients in selecting the right vehicle while staying informed about new products and features
  • Showcase vehicles by explaining their features, conducting test drives, and comparing competitive models
  • Learn to address objections, negotiate pricing, close sales, and follow the sales process as per company standards
  • Proactively seek potential customers daily
  • Participate in product and sales training as directed by management
  • Recognize that customer service is the foundation of our business and strive to ensure customer satisfaction
  • Implement a follow-up system that promotes repeat and referral business, enhancing customer satisfaction
  • Maintain a high Customer Satisfaction Index (CSI) score
About Swickard Auto Group:
  • Founded in 2014, we have rapidly grown to become a leader in high-end automotive brands.
  • We employ over 2,000 individuals across multiple dealerships and continue to expand.
  • Recognized as one of the fastest-growing auto groups, we pride ourselves on our team-oriented culture.
  • We view ourselves as a hospitality company within the automotive sector.
Benefits of Employment:
  • Continuous training and support
  • Opportunities for personal and professional development
  • Commitment to diversity, inclusion, and equal opportunity
Comprehensive Benefits Package:
  • Medical, dental, vision, life, and pet insurance
  • Optional disability coverage
  • 401k retirement plan
  • Paid holidays and PTO
Related Industries: Hospitality, customer service, high-end retail, and more.