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Customer Service Representative

2 months ago

Lawndale, California, United States Pollo Campero Full time

Pollo Campero is seeking a skilled and enthusiastic Front of House Team Member to join our team. As a key member of our Front of House team, you will be responsible for providing an exceptional customer experience by guiding guests through our menu and ensuring their orders are accurate and fulfilled efficiently. Your primary responsibilities will include:

* Welcoming new and repeat guests with a smile and ensuring they feel valued and appreciated
* Demonstrating a thorough knowledge of our menu items to make informed meal suggestions and answer questions
* Verifying each guest order for accuracy and managing to-go orders with precision
* Processing POS transactions and following cash handling procedures to maintain a secure and accurate environment
* Operating the cash register and accurately counting money and giving change
* Counting the register before and after each shift with management to ensure no shortage or overage
* Assisting with front-line food preparation procedures such as packaging and taking orders to tables
* Ensuring customer satisfaction by providing quick, efficient service and quality products
* Collaborating with colleagues to maintain a clean and organized workspace

To be successful in this role, you will need to possess excellent communication and interpersonal skills, be able to work effectively in a fast-paced environment, and maintain a high level of attention to detail. If you are a team player who is passionate about delivering exceptional customer service, we encourage you to apply.

**Requirements:**

* Must be 18 years of age or older
* Must be fluent in English and Spanish
* Preferred: 1+ year of experience in similar roles
* Ability to lift and push 50 lbs.
* Ability to stand for long periods
* Flexibility to work nights, weekends, and holidays
* Must follow the company Personal Care and Hygiene policies
* Must be able to produce authorized U.S. work documents

**Pay Range:** $20.00/Hr.