Case Manager SSVF Specialist

2 weeks ago

Tacoma, Washington, United States Catholic Community Services Full time
Job Title: Case Manager SSVF

Catholic Community Services is seeking a highly motivated and experienced Case Manager SSVF to join our team. As a Case Manager SSVF, you will be responsible for providing supportive services to Veteran households at imminent risk of homelessness or who have become homeless within the past 90 days.

Key Responsibilities:
  • Complete thorough intakes and eligibility screening with referred clients.
  • Provide short-term comprehensive navigation services through Progressive Engagement.
  • Coordinate referrals from outreach efforts and maintain a weekly housing list of all currently enrolled veteran households and those presumed eligible.
  • Schedule initial intakes/screenings within 48 hours of referral.
  • Assess client's housing needs, create Housing Stability Plan, and identify strengths and supports available to the client.
  • Determine if the client would be homeless but for this assistance and what minimal assistance is required to become stably housed.
  • Initiate Housing Stability Plan and identify family strengths/assets to help meet identified needs.
  • Develop Housing Stability Plan for short-term, shallow intervention based on minimal SSVF assistance, use of community and VA resources, and family strengths.
  • Verify risk in writing with landlord, determine property eligibility, acquire other documentation, and negotiate with landlord/property manager as needed.
  • Complete request for payment in a timely manner for rent arrears and utilities, perform Housing Habitability Inspection, and perform 90-day recertification as needed.
  • Verify homelessness in writing, assist client in finding housing within appropriate parameters, negotiate with landlord/property manager as needed, and perform Housing Habitability inspection prior to payment or move-in.
  • Search for landlords that will work with a Rapid Re-Housing program, explain SSVF program in efforts to create a collaborative relationship with landlord, and work with Housing Navigator to feed leads of perspective landlords.
  • Research information/sources to find eligible, targeted Veterans, visit sites where veterans who are homeless or at risk of homelessness may be, and foster connections in the community to Veteran-related agencies/groups with the goal of generating referrals of targeted Veteran clients.
  • Screen potential veteran households for eligibility, collaborate with other community SSVF programs to ensure non-duplication of services, and collaborate with VA teams to screen veterans as needed.
  • Complete all mandatory Homeless Management Information System (HMIS) training, complete intake, gather all mandatory documents, and enter all ongoing service transactions into HMIS.
  • In conjunction with veteran household, create and coordinate a Housing Stability Plan based on client-directed needs, and update the plan on an ongoing basis.
  • Keep accurate and timely case management notes, help create and coordinate a Housing Stability Plan based on client-directed needs, and complete 90-day Recertification paperwork if applicable.
  • Participate in Veteran Services case management meetings and provide case summaries and client status information, participate in problem-solving activities with staff members concerning obstacles faced in service delivery and program paperwork compliance, and attend meetings as necessary and represent CCS Veteran Services Program.
  • Physically accompany or transport households for meetings with potential landlords, meeting with community resources, and other necessary activities, maintain current information on community resources, veteran and non-veteran specific, establish, build, and share community resources, and work with community partners to create and ease of communication and warm handoffs.
  • Attend training specific to Suicide Prevention, Trauma-Informed Care, and safety while in the field, as well as all other SSVF mandatory training, and be flexible in the face of changing client needs and SSVF programmatic rules.
  • Mentor new and existing staff and interns around SSVF policy changes, paperwork, and resources, be well-versed in CCS system for client referrals, and work collaboratively with the following Family Housing Network programs: Rapid Re-Housing, Permanent Supportive Housing, Coordinated Entry, Shelter, and Catholic Housing Services.
  • Knowledgeable of allowable SSVF costs related to housing, employment, transportation, and general housing stability, provide timely paperwork for payment towards client housing, transportation, and general housing stability needs, and be good stewards of funding.

Requirements:

  • Post-secondary education in a social services field and a minimum of 1 year experience in case management or 2 years experience with individuals and/or families with complex needs.
  • Military experience and/or training around Military Culture.
  • Experience providing services to low-income/no-income households, including knowledge of and ability to access community housing, social, medical, mental, chemical dependency services, and other needed resources as appropriate based on client needs.
  • Ability and willingness to work independently as well as in a team environment, highly motivated self-starter, and ability to coordinate multiple projects/tasks simultaneously in a high-pressure environment.
  • Excellent inter-personal skills, including excellent oral and written communication skills, excellent organizational and time management skills, and ability to maintain accurate, thorough, timely, and complete client files.
  • Computer skills, including Microsoft Word and database experience, ability to work with a diverse spectrum of high-need individuals, reliable personal transportation, valid Washington driver's license, insurance, and an acceptable driving record according to CCS' driving policy.
  • Upon employment, obtain updated tuberculosis test and CPR, First Aid training.

Work Environment:

This position typically spends time sitting, standing, climbing stairs, walking, driving, carrying (25lbs), lifting (25lbs), operating a computer keyboard, firm/strong grasping, and repetitive tasks.

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