Job Summary:

The Server II is responsible for maintaining efficient and courteous food and beverage operations by greeting guests, anticipating their needs, providing knowledgeable food and beverage service, and providing consistent professional guest relations with a positive upbeat personality.

Key Responsibilities:

• Presents menus, answers questions, and makes suggestions regarding food and beverage to guests.
• Provides tray service; large and small trays.
• Ensures buffet line is stacked accordingly with assigned side work duties.
• Ensures all products on the tables are clean, full, and ready for guests.
• Polishes silverware, glassware, and prepares for use.
• Tends to guests, responds to any additional requests, and is knowledgeable of the service sequence.
• Keeps floors and work area clean.
• Computes bills and accepts payments served to guests, must have basic math skills, when necessary.
• Effectively operates and enters orders into the Point of Sale (POS) system with little to no mistakes.
• Receives orders from inventory and stocks.
• Takes orders and may be required to prepare non-alcoholic/alcoholic beverages for guests.
• Learns Arizona Title 4 Liquor Laws and Desert Diamond Casino Alcohol controls and ensures that legal drinking age requirement is followed.
• Provides excellent guest service.
• Completes side work assigned by Venue Manager.
• Operates the POS system.
• Responsible for the cleanliness and sanitation of the entire work area.
• Performs any and all other duties as assigned, including but not limited to seating guests, bussing and setting tables, and keeping the floor clear of debris.
• Maintains a good communication with team members and guests and maintains a positive and professional work environment.
• Assists in the daily operation of the restaurant in an efficient, cost-effective, and labor-effective manner.
• Recognizes that each team member is a representative of the casino and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of every person (guests and team members).
• Learns and follows steps or service consistently.
• Adheres to all Arizona Title 4 liquor laws and companies internal controls.
• Serves guests in a responsive, caring, prompt, and courteous manner.
• Responds to guest requests.
• Must have high energy and motivated personality.
• Ability to operate the POS cash register.
• Monitors guests to ensure that they are not intoxicated and well serviced.
• Monitors guests to ensure that they are not intoxicated and proper procedures are followed if intoxication is observed.