Customer Service Representative

3 weeks ago


Reisterstown, Maryland, United States Brick Bodies Fitness Services Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Brick Bodies Fitness Services. As a Service Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a positive experience for all who visit our club.

Key Responsibilities
  • Greet members and guests with a warm smile and by name
  • Answer phones with a proper greeting and take appropriate messages
  • Follow company policies and procedures to ensure a seamless experience for our members and guests
  • Assist with club housekeeping, restocking locker room products, and maintaining a tidy service desk area
  • Operate the Point of Sale system and assist with opening and closing the club as needed
Requirements
  • Previous service-oriented experience is helpful
  • Current CPR/AED certification
  • Strong customer service and interpersonal skills
  • Excellent phone skills
  • Effective multi-tasking skills
  • Ability to follow directions well and work well unsupervised
Core Values
  • Live the Brand
  • Be Tenacious
  • Be a Team Player

At Brick Bodies Fitness Services, we are committed to providing a world-class experience for our members and guests. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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