Customer Service Team Member

5 days ago


Fremont, California, United States Planet Fitness Full time
About Us:
Planet Fitness is a company based on an established culture and strong set of values that drive us forward. Our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing.

We value teamwork and camaraderie within our organization. As a Front Desk Associate, you will be part of a supportive team that cares about bettering the health and wellbeing of our community in an environment where everyone feels welcome. You'll have the opportunity to create member experiences that consistently exceed their expectations while having fun at work.

About You:
To succeed in this role, you should have a passion for delivering exceptional customer service to our members, guests, and fellow PF team members. You should also possess strong communication skills, be able to handle interactions with diplomacy, and exhibit a genuine motivation for helping others. Additionally, you should be punctual, reliable, and dependable, with a willingness to learn and grow with our company.

About the Role:
The Front Desk Associate plays a vital role in ensuring an exceptional 'Judgement Free' member experience. Your daily responsibilities will include greeting members/guests as they enter and exit the club, assisting them with any questions or concerns as they check in, and resolving member concerns and escalating to a Manager as needed. You'll also be responsible for performing membership related functions, executing retail transactions, and regularly cleaning and sanitizing all exercise equipment and Black Card spa amenities.

Compensation & Benefits:
The hourly pay range for this position is $17.30 to $18.30. Planet Fitness offers a comprehensive benefit package that includes availability to medical, dental, and vision insurance, short-term and long-term disability, term life insurance, 401(k) retirement savings plan, flexible spending accounts, vacation, sick and holiday pay, and a free Black Card Membership. Certain benefits are offered to full-time employees only.

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