Group Benefits Support Professional

4 weeks ago


San Antonio, Texas, United States Christensen Group Insurance Full time

About Christensen Group Insurance

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Christensen Group Insurance is a 100% employee-owned company that has been serving the Texas market for over 70 years. We pride ourselves on our commitment to customer service and our ability to provide innovative solutions to complex insurance problems.

The Role

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We are seeking a Client Services Advocate to join our Employee Benefits team. As a Client Services Advocate, you will be responsible for managing the coordination of services to both small and large group employee benefit clients.

Responsibilities

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  • Demonstrate general knowledge of agency carriers, carrier/brokerage marketing, and underwriting to coordinate with insurance companies to address client issues and problems that may arise for both small and large group clients.
  • Demonstrate professionalism daily - appearance, approach, leadership, etc.
  • Support agency directives in effectively managing agency/carrier relationships.
  • Assist with renewal and open enrollment meetings for both small and large group clients.
  • Manage both small and large group client needs through daily servicing.
  • Assist with billing, claim, and eligibility issues.
  • Support both small and large group clients to implement changes in their benefit plans and onboard new members.
  • Provide other support whether apparent, required, or needed.
  • Handle other administrative duties as needed.
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Requirements

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  • Be present in our office in the San Antonio area frequently, with the ability to travel to the Austin area as needed.
  • Resident Life and Health Insurance License (required).
  • 4-year degree (preferred) or equivalent experience.
  • Knowledge of group medical, dental, disability, life, voluntary products, COBRA, ERISA, FSA, HSA, and HRA plans.
  • Understand fully insured and self-insured products.
  • Proficiency in Microsoft Office (strong math and Excel background).
  • Possess thorough, organized, and detailed-oriented approach to work, including effective problem-solving skills with minimal supervision.
  • Ability to apply effective time management and self-management skills.
  • Excellent communication skills - verbal and written.
  • Willingness to work effectively in a team environment.
  • Willingness and initiative to seek out and meet department needs.
  • Ability to maintain confidential information.
  • Ability to learn and understand a variety of issues, including client and staff needs related to human resources and benefits business.
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Estimated Annual Salary: $62,500 - $82,500

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