Laboratory Informatics Delivery Expert

2 days ago


Foster City, California, United States Westbourne IT Global Services Full time
Job Title:

GXP Lab Informatics, Service Delivery Manager

About the Role:

The Service Delivery Manager will oversee the team to ensure timely delivery of reports and adherence to agreed SLAs/KPIs. They will communicate effectively with clients through face-to-face interactions, meetings, phone calls, emails, and virtual communication platforms.

Key Responsibilities:
  • Manage day-to-day planning, operations, and development of the team
  • Report against delivery and assist in management of the team
  • Communicate with senior management and clients on a broad range of issues
  • Ensure all company/service centre processes and procedures are followed by the delivery team
Requirements:

Bachelor's Degree in Sciences, Computer Science or equivalent experience required. 4 years' experience in Lab Informatics (Lab Systems & Lab PC Support) and 1 year as a team lead in Lab Informatics (Lab Systems & Lab PC Support). Experience with Empower interface to other lab software systems such as LIMS is an advantage.

Estimated Salary:

$85,000 - $110,000 per annum, depending on location and experience.



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