Automotive Customer Advocate

3 weeks ago


Rocky Mount, North Carolina, United States Robbins Toyota Full time
About the Role

We are seeking an experienced Automotive Customer Advocate to join our team at Robbins Toyota. As a critical member of our service department, you will be responsible for ensuring that our customers receive exceptional support and guidance throughout their vehicle ownership journey.

Key responsibilities include:

  • Providing warm and welcoming greetings to service department customers, setting the tone for a positive experience.
  • Clearly communicating repair needs to technicians, ensuring accuracy and efficiency.
  • Upselling additional services in a non-aggressive manner, always prioritizing customer satisfaction.
  • Providing transparent and accurate estimates, empowering customers to make informed decisions.
  • Ensuring adherence to vehicle care and operation policies, upholding the highest standards of quality and safety.
  • Following up with customers to ensure they are satisfied with the work completed and addressing any concerns or issues promptly.
  • Selling and managing extended warranties, providing customers with peace of mind and added value.
  • Inspecting repair quality and verifying that all work is complete, guaranteeing exceptional results.
  • Notifying customers when vehicles are ready for pickup, ensuring timely completion and minimizing inconvenience.
  • Reviewing and explaining repairs and associated costs with customers, fostering trust and transparency.
  • Handling minor customer concerns and complaints in a professional and courteous manner, resolving issues efficiently.

Compensation Package

The salary for this role is estimated to be around $65,000 - $85,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, dental insurance, life insurance, paid vacation, paid holidays, and a discount on vehicles. If you're passionate about delivering exceptional customer experiences and working in a dynamic environment, we encourage you to apply.



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