Automotive Customer Advocate
3 weeks ago
We are seeking an experienced Automotive Customer Advocate to join our team at Robbins Toyota. As a critical member of our service department, you will be responsible for ensuring that our customers receive exceptional support and guidance throughout their vehicle ownership journey.
Key responsibilities include:
- Providing warm and welcoming greetings to service department customers, setting the tone for a positive experience.
- Clearly communicating repair needs to technicians, ensuring accuracy and efficiency.
- Upselling additional services in a non-aggressive manner, always prioritizing customer satisfaction.
- Providing transparent and accurate estimates, empowering customers to make informed decisions.
- Ensuring adherence to vehicle care and operation policies, upholding the highest standards of quality and safety.
- Following up with customers to ensure they are satisfied with the work completed and addressing any concerns or issues promptly.
- Selling and managing extended warranties, providing customers with peace of mind and added value.
- Inspecting repair quality and verifying that all work is complete, guaranteeing exceptional results.
- Notifying customers when vehicles are ready for pickup, ensuring timely completion and minimizing inconvenience.
- Reviewing and explaining repairs and associated costs with customers, fostering trust and transparency.
- Handling minor customer concerns and complaints in a professional and courteous manner, resolving issues efficiently.
Compensation Package
The salary for this role is estimated to be around $65,000 - $85,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, dental insurance, life insurance, paid vacation, paid holidays, and a discount on vehicles. If you're passionate about delivering exceptional customer experiences and working in a dynamic environment, we encourage you to apply.
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Customer Experience Advocate
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