Bell Attendant

4 weeks ago


Kansas City, Missouri, United States Loews Hotels Full time
Job Title: Bell Person

Loews Hotels & Co is seeking a highly professional and courteous Bell Person to join our team at the Loews Kansas City Hotel. Located in the heart of downtown Kansas City, our hotel offers a unique blend of luxury and convenience.

Key Responsibilities:
  • Assist arriving and departing guests with their luggage and other needs in a friendly and efficient manner.
  • Ensure the safe and secure handling of guests' belongings.
  • Provide exceptional customer service and respond to guest inquiries in a timely and professional manner.
  • Be familiar with all room types, amenities, and hotel facilities, and provide information to guests as needed.
  • Participate in emergency procedures and provide necessary information to guests.
  • Handle guest inquiries and respond to phone calls in accordance with Loews Hotels' Star Service standards.
  • Develop a good working relationship with all hotel departments, including Front Desk, Valet Parking, Concierge, and Housekeeping.
  • Perform other duties as assigned by management.
Requirements:
  • Promote teamwork and collaboration at all times.
  • Notify management promptly of any problems or unusual matters of significance.
  • Be polite, friendly, and helpful to guests, management, and fellow employees.
  • Execute emergency procedures in accordance with hotel standards.
  • Comply with required safety regulations and procedures.
  • Attend hotel meetings and training sessions as required.
  • Comply with hotel standards, policies, and rules.
  • Recycle whenever possible.
  • Remain current with hotel information and changes.
  • Comply with hotel uniform and grooming standards.

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