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Customer Service Specialist
2 months ago
Kevin Cansler - State Farm Agent is seeking a highly motivated and customer-focused professional to join their team as an Office Representative. As a key member of the team, you will play a vital role in building and maintaining strong relationships with customers, promoting State Farm products, and providing exceptional service.
Key Responsibilities- Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Insurance Education: Use a customer-focused, needs-based review process to educate customers about insurance options, ensuring they have a comprehensive understanding of their coverage needs.
- Competitive Compensation: Receive hourly pay plus commission/bonus, providing a competitive income and opportunities for growth.
- Valuable Experience: Gain valuable experience in the insurance industry, developing skills and knowledge that can be applied to future roles.
- Opportunities for Advancement: As a member of the Kevin Cansler - State Farm Agent team, you will have opportunities for advancement and professional growth within the agency.
- Excellent Communication Skills: Possess excellent written, verbal, and listening communication skills, with the ability to effectively interact with customers and colleagues.
- People-Oriented: Be a people-oriented individual with a strong focus on customer service and satisfaction.
- Organizational Skills: Demonstrate strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Self-Motivated: Be self-motivated and proactive in problem-solving, with a strong work ethic and commitment to excellence.
- Detail-Oriented: Possess a high level of attention to detail, with the ability to accurately process and manage customer information.
- Proactive Problem-Solving: Demonstrate proactive problem-solving skills, with the ability to identify and resolve customer issues in a timely and effective manner.
- Customer Service Focus: Be dedicated to providing exceptional customer service, with a strong focus on meeting and exceeding customer expectations.
- Computer Skills: Possess basic computer skills, with the ability to learn and adapt to new software and systems.
- Language Skills: Possess strong language skills, with the ability to communicate effectively with customers and colleagues in English and Spanish.
- Licensing Requirements: Be able to obtain a Property and Casualty license, as well as a Life and Health license, to meet the requirements of the role.
