Supervisor of Quality Control

5 days ago


Los Angeles, California, United States Special Service for Groups, Inc- HOPICS Full time
About the Role:
We are seeking a dedicated and experienced Quality Assurance Supervisor to join our team at Special Service for Groups, Inc- HOPICS. As a key member of our organization, you will play a crucial role in ensuring the highest standards of quality assurance throughout our operations.

Your primary responsibility will be to supervise and manage the Quality Assurance Department, overseeing a team of quality assurance specialists, coordinators, and file clerks. You will be responsible for monitoring participant files, collaborating with funders, and ensuring compliance with contract terms and scopes of work.

A competitive salary of $27-$28.50 per hour (40 hours/week) makes this an attractive opportunity for those looking to advance their careers in quality assurance.

Responsibilities:
  • Supervise and manage the Quality Assurance Department, agency-wide
  • Monitor participant files and collaborate with funders
  • Ensure compliance with contract terms and scopes of work
  • Develop and maintain tracking systems
  • Provide coaching and develop the Quality Assurance Team

What We Offer:
A dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.

Requirements:
Education: Associate's degree in social services or other administrative, business or housing field required from an accredited or state approved college or university.
Experience: Minimum two years job-related experience working with homeless individuals and families OR three years of quality assurance experience and management experience.
Skills: Working knowledge of Microsoft Word, Excel, and other database programs; ability to communicate effectively, both written and orally.
Language: Bilingual, read, write and speak Spanish preferred.

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