Customer Service Representative
7 days ago
We are a team of passionate professionals dedicated to providing exceptional client experiences. Our company, H&R Block, is built on the foundation of helping others and making a meaningful difference in our communities.
As a Client Service Professional/Receptionist at H&R Block, you will be an integral part of this mission. You will work closely with clients to understand their needs and deliver tailored solutions that exceed their expectations.
Key Responsibilities:
- Client Communication: Answer phone calls and greet clients in a friendly and inviting manner, ensuring a personalized experience from the moment they walk in.
- Tax Professional Matching: Match clients with the most suitable tax professional for their needs, taking into account their unique situations and preferences.
- Scheduling: Schedule clients according to their preferences, ensuring seamless communication and coordination throughout the process.
- Service Delivery: Ensure all client needs are met during service, whether in-person, over the phone, or virtually.
- Office Maintenance: Maintain a clean and organized workspace, collaborating with team members to ensure a productive environment.
Required Skills and Qualifications:
- Fast-Paced Environment: Experience working in a fast-paced environment with multiple tasks and priorities.
- Customer Service Background: Previous experience in a customer service role, demonstrating excellent communication and interpersonal skills.
- Multitasking: Ability to multitask and manage competing demands while maintaining focus on client satisfaction.
- Organizational Skills: Strong organizational and time-management skills, with attention to detail and ability to prioritize tasks effectively.
- Computer Proficiency: Proficiency in Microsoft Office and ability to learn new software applications quickly.
About Us:
H&R Block is a franchise office operating under an agreement with H&R Block. As a franchisee, we value independence and community involvement, which drives our commitment to delivering exceptional client experiences.
Join us as a Client Service Professional/Receptionist and become an integral part of our team, shaping the future of tax preparation and financial services.
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