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Hair Removal Expert

2 months ago

Houston, Texas, United States Radiant Waxing Full time

Position Overview:

As a Hair Removal Expert, you will play a vital role in delivering exceptional services while embodying the core values of our organization.

Core Expectations:

  • Embrace and exemplify our cultural pillars:

Beauty, Collaboration, and Purpose.

  • Exhibit self-awareness regarding your influence on the workplace atmosphere.
  • Maintain a friendly and engaging demeanor while upholding professionalism.
  • Foster a positive environment as a service provider, colleague, and team member.
  • Demonstrate the ability to remain composed and free from drama.
  • Communicate respectfully, choosing words and tone thoughtfully. Maintain an open mind while establishing healthy personal boundaries.
  • Show a willingness to learn and develop both as a hair removal specialist and a collaborative team member.

Qualifications:

Professional Etiquette:

  • Be punctual and respectful of the time of both clients and colleagues.
  • Adhere to uniform standards and guidelines.
  • Present a professional appearance with appropriate grooming and makeup.

Service and Reception Responsibilities:

  • Deliver all hair removal services with efficiency and effectiveness.
  • Answer phone calls with a cheerful and positive attitude.
  • Greet clients with a warm smile and a handshake for new visitors.
  • Communicate with team members regarding schedule adjustments and client requests.
  • Respond to phone messages promptly.
  • Offer clients refreshments and restroom access.
  • Review client intake forms to ensure there are no contraindications.
  • Escort clients to treatment rooms.
  • Maintain cleanliness in both treatment areas and shared spaces.

Team Collaboration:

  • Engage in team support and collaboration with colleagues.
  • Offer assistance whenever needed.
  • Encourage and support coworkers in areas where they may need help.
  • Participate in team meetings to foster communication.

Marketing Involvement:

  • Engage in promotional events outside the salon.
  • Contribute to individual marketing efforts.
  • Participate in brainstorming sessions for marketing strategies.

Performance Goals:

  • Achieve both individual and team objectives in the following areas:

- Service delivery

- Client rebooking

- Product sales

- Client retention

- Series offerings

- FWB (Friends with Benefits)

  • Maintain positive client feedback, considering reasonable client concerns.
  • Actively manage your schedule and combine services when appropriate.
  • Tailor and communicate educational information to each client.

Training and Development:

  • Participate in the initial proprietary training program.
  • Engage in ongoing training, including conference calls, workshops, and quality assessments.
  • Utilize resources provided for continuous improvement.

Legal Disclaimer:
Each salon operates independently, and franchise owners are responsible for all employment decisions and matters regarding their salons. All individuals hired by franchise owners are their employees, not those of the parent company.