Food and Beverage Operations Manager

4 days ago

Idaho City, Idaho, United States Tamarack Resort Full time
Job Title: Food and Beverage Manager Outlet Manager

Overview

The Food and Beverage Manager is a key member of the Tamarack Resort team, responsible for delivering exceptional dining experiences to our guests. This role will lead the effort to create unique and memorable experiences while ensuring profitability objectives are met. The Food and Beverage Manager is accountable for maintaining high standards of service, cleanliness, consistency, and health and safety.

Responsibilities:

  • Collaborate with the Assistant Director of Food and Beverage to ensure outstanding customer service and profitability within the Food and Beverage operations.
  • Assist in managing and providing leadership to all Food and Beverage Outlets.
  • Develop and implement service procedures, policies, standards, and systems of execution.
  • Assist in the development and execution of new promotions and events.
  • Mentor and develop staff members, fostering an environment where they can excel through encouragement and empowerment.
  • Maintain an orderly workflow and multitask at a fast pace, ensuring accuracy and efficiency.
  • Responsible for the service standards of the outlets.
  • Take ownership of guests' issues and follow problems through to resolution.
  • Maintain a professional demeanor and attitude, always positive and composed under pressure.
  • Communicate all pertinent information to the outlets team.
  • Maintain a safe and pleasant work environment.
  • Perform all tasks of F&B Outlets as needed to facilitate service.
  • Attend all meetings required of Department Leaders.
  • Remain alert, courteous, and helpful to guests and team members at all times.
  • Protect property and provide a safe environment for guests and staff.
  • Comply with information and file written guest and team member security/incident reports.
  • Support the resort's and outlet's safety protocols to be prepared for emergency situations.
  • Assist the Chef with implementing new menu items.
  • Ensure training manuals are up to date with seasonal food and beverage changes.
  • Assist with the onboarding process of new employees, ensuring they have designated training packets, training schedules, uniforms, name tags, etc.
  • Ensure all People Services standards and procedures are met on a daily basis.
  • Oversee departmental matters as they relate to federal, state, and local employment, labor, and civil rights laws.
  • Perform other duties as assigned.
  • Responsible for EOM inventory, ensuring it is completed and turned in on the 1st of every month before daily service begins.
  • Implement posted work schedules, adjusting as necessary to cover team member call-ins, shortages, and adjust the number of staff on hand as business dictates.
  • Responsible for entering tips in daily.
  • Check UKG daily to ensure employees are clocked in under the proper job code.
  • Ensure training manuals are up to date with seasonal food and beverage changes.

Qualifications:

  • Knowledge of the practices and procedures of Food and Beverage & Hospitality standards.
  • Possess strong leadership, communication, and organizational abilities.
  • Excellent written and verbal communication skills, as well as proficiency with various computer applications.
  • Ability to work well with others and communicate well with staff and guests in a fast-paced environment.
  • Ability to work daytime and weekend hours as business needs require.

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