Restaurant Host
3 weeks ago
At Marcus Bar & Grille, we are seeking a Restaurant Host to join our team. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service, ensuring a seamless dining experience for our guests.
Job OverviewThe Restaurant Host will be the first point of contact for our guests, setting the tone for their visit. You will be responsible for greeting guests, seating them promptly, and ensuring that they have everything they need throughout their meal.
Key Responsibilities:- Provide courteous, prompt service to our guests.
- Answer incoming phone calls within a timely manner.
- Seat guests by finding a clean, available table, pulling out chairs, and placing clean menu in front of guest.
- Adhere to seating guidelines to ensure equitable distribution amongst servers.
- Greet guests when entering the restaurant with a pleasant smile and superior customer service.
- Assist with taking orders and responding to guest inquiries.
- Monitor dining areas for seating availability, service, safety, and well-being of guests.
- Assist servers when needed.
- Thank every guest upon departure, invite them to return, and wish them a fond farewell.
- Manage reservations; familiarity with Open Table, Resy, and other reservations platforms.
- Successfully adhere to Steps of Service.
- Working knowledge of menu and beverage offerings.
- Ability to communicate guest requests, including dietary restrictions, to culinary staff.
- Perform opening and closing duties.
- Help maintain a clean and presentable work environment.
- Maintain a positive, outgoing demeanor during service.
- Be safety-conscious to promote the safety of oneself, co-workers, and guests at all times.
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