IT Help Desk Expert

1 week ago


Clackamas, Oregon, United States CENTRIC SOFTWARE INC Full time
About the Role
We are seeking an experienced Technical Support Consultant to join our North America team. As a Technical Support Consultant, you will be responsible for providing exceptional customer support and technical guidance to our clients. You will work closely with cross-functional teams to address customer inquiries and resolve complex issues efficiently.

Key Responsibilities:
  • Provide timely and effective support to customers via various channels.
  • Collaborate with internal teams to address customer issues and improve product quality.
  • Analyze customer feedback and propose improvements to our products and services.

Requirements:
  • Bachelor's or Master's degree in computer science, engineering, or a related field.
  • Minimum 2 years' experience in a similar role, preferably within the technology or fashion industry.
  • Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.

What We Offer:
  • A competitive salary range of $110,000-$135,000 per annum, depending on experience.
  • A dynamic and collaborative work environment within an international team.
  • Opportunities for professional growth and skill development in a rapidly evolving industry.


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