Retail Sales Associate

1 day ago

Philadelphia, Pennsylvania, United States Sunnyside Full time
About Sunnyside

Sunnyside is a leading cannabis retailer dedicated to providing exceptional customer experiences. Our mission is to normalize and professionalize the cannabis industry through education, advocacy, and community engagement.

Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Sunnyside. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, educating customers on our products, and driving sales through consultative selling techniques.

Key Responsibilities
  • Provide exceptional customer service, ensuring a welcoming and reassuring environment for all customers
  • Build customer relationships by asking questions and listening attentively to customer needs
  • Assist customers in product selection through education on different cannabis products and their varying impact on the human body
  • Apply effective selling and cross-selling techniques to build baskets
  • Verify proper documentation and ID for customers
  • Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion
  • Label and package customer orders
  • Perform accurate cash handling in the company's Point of Sale system, following Standard Operating Procedures (SOPs)
  • Maintain accurate records of all dispensary activities, including customer records, sales, deliveries, and returns
  • Perform routine inventory counts of all products
  • Ensure product stock is organized and meets compliance regulations
  • Assist managers with organizing sales floor merchandise and product displays
  • Ensure security measures and safety compliance in the store according to Company SOPs
  • Assist in keeping the store an organized and clean environment for customers and team
Requirements
  • High School Diploma or equivalent
  • Minimum 1 year experience in customer service; retail or hospitality experience preferred
  • Flexibility to work shifts that may include opening, closing, weekends, and holidays
  • Excellent customer service skills and ability to engage with customers
  • Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
  • Must be able to lift, carry, and balance up to 50 pounds (100 pounds with assistance)
About Cresco Labs

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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