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Patient Access Representative

2 months ago

Muncy, Pennsylvania, United States Geisinger Health System Full time
Job Summary

Geisinger Health System is seeking a skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring a positive patient experience by providing exceptional customer service and handling patient inquiries with empathy and professionalism.

Key Responsibilities
  • Coordinate and perform front-line office activities in an effective and efficient manner
  • Register incoming patients, support the patient check-out process, and schedule future appointments as applicable
  • Verify patient demographics and ensure all check-in procedures are completed
  • Monitor patient wait times and communicate changes to patients as necessary
  • Read and interpret insurance responses, understand general guidelines, and assign primary, secondary, and tertiary insurance per encounter
  • Ensure patients receive necessary disclosure and privacy information, obtain necessary legal and financial signatures, and communicate financial obligations
  • Process multi-channel messages related to patient and/or physician requests, notify patients or guarantors of anticipated financial responsibility, and collect accordingly
  • Perform cash posting following department guidelines and maintain high regard for confidentiality
  • Accurately perform medical record maintenance and releases, assist with referrals and pre-certifications, and properly utilize and maintain patient recall and reschedule lists
Benefits

As a Patient Access Representative at Geisinger Health System, you will enjoy a competitive compensation and benefits package, including full benefits starting on day one, three medical plan choices, pre-tax savings plans, company-paid life insurance, short-term disability, and long-term disability coverage, 401(k) plan, generous paid time off, up to $5,000 in tuition reimbursement per calendar year, and more.

Requirements
  • High School Diploma or Equivalent (GED)
  • Minimum of 1 year-related work experience
About Geisinger Health System

Geisinger Health System is a leading healthcare organization dedicated to providing exceptional patient care, education, and research. We value diversity, inclusion, and collaboration, and we are committed to creating a work environment that is safe, respectful, and supportive of all employees. We offer a range of benefits and opportunities for professional growth and development, and we are proud to be an affirmative action, equal opportunity employer.