Service Support Specialist

1 week ago


Greenville, South Carolina, United States First Class HALT Full time
Job Description

As a Service Advisor at First Class HALT, you will play a critical role in ensuring our customers receive exceptional service and support throughout the repair process.

Responsibilities:

  • Greet customers, assess their service needs, and provide detailed estimates of repair costs.
  • Liaise with automotive technicians to ensure accurate and timely service delivery.
  • Maintain effective communication with customers throughout the repair process.
  • Manage service appointments and follow-up calls to update customers on repair status.

Requirements:

  • High school diploma or equivalent; additional training or certifications in automotive technology is a plus.
  • Minimum of 2 years experience in a customer service role, preferably in an automotive setting.
  • Strong knowledge of automotive repair and maintenance services.
  • Exceptional communication and interpersonal skills.
  • Proficiency in using computer software related to automotive service management.

Benefits:

  • A competitive salary range of $55,000 - $65,000 per year, depending on experience.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off, including holidays.
  • 401(k) retirement plan with company match.
  • Ongoing training and professional development opportunities.


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