Senior Specialist, Medicare Member Engagement Expert
3 weeks ago
Senior Specialist, Medicare Member Engagement Expert
**Job Summary:**
VirtualVocations is seeking a highly skilled Senior Specialist, Medicare Member Engagement Expert to join our team. As a key member of our healthcare quality assurance team, you will be responsible for monitoring and evaluating calls to assess agent performance, providing constructive feedback to agents and team leaders, and collaborating with training teams to develop and implement training programs based on call monitoring results.
**Key Responsibilities:**
* Monitor and evaluate calls to assess agent performance and provide feedback to agents and team leaders
* Collaborate with training teams to develop and implement training programs based on call monitoring results
* Work with healthcare quality assurance teams to ensure compliance with regulatory requirements
**Required Qualifications:**
* High School Diploma or equivalency
* 3 years' experience in customer service with a focus on quality assurance or healthcare systems
* Basic understanding of managed healthcare systems and Medicare
* Associate or bachelor's degree in social work, Human Services, or related field preferred
* Experience with Medicare managed plans and proficiency in relevant applications
**What We Offer:**
* Competitive salary and benefits package
* Opportunity to work with a dynamic and growing company
* Collaborative and supportive work environment
**How to Apply:**
If you are a motivated and detail-oriented individual with a passion for healthcare quality assurance, please submit your application, including your resume and a cover letter, to VirtualVocations.
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