Banquet Houseperson

Job Summary

The Banquet Houseperson is responsible for setting up, breaking down, and servicing meeting rooms in accordance with established guest service and sustainability standards. This role requires attention to detail, strong communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities

• Set up meeting rooms according to banquet event order forms and documents to ensure set up meets guest expectations.
• Transport awkward and heavy materials from storage area to meeting rooms in a safe manner using proper equipment.
• Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion.
• Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times.
• Respond to guest requests for service changes in room set up and assist with information requests regarding other areas of the hotel.
• Handle guest complaints personally or if necessary seek assistance from supervisor.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

Requirements

• High School diploma or equivalent preferred.
• Previous banquet set up or customer service experience preferred.

Work Environment

• Work schedule varies and will include working on alternate shifts, holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, pushing, kneeling, or crouching.

About Us

The Westin Dallas Fort Worth Airport hotel features 506 rooms, 38,000 square feet of meeting space, a fitness facility and multiple food and beverage outlets. The hotel is committed to providing exceptional guest service and a clean and safe environment for all guests and employees.