Assistant Manager

4 hours ago


Charlotte, North Carolina, United States Design Within Reach Full time
Assistant Manager Job Description

Design Within Reach is seeking an experienced Assistant Manager to join our Charlotte Studio team. As the Assistant Manager, you will work in partnership with the Studio General Manager to ensure the success of the sales and support teams and the Studio as a whole.

Key Responsibilities:

  • Provide leadership and support to the Studio team
  • Handle management responsibilities in the absence of the General Manager
  • Balance time between working with clients to make sales and provide exceptional service, and supporting the General Manager with various leadership initiatives
  • Directly manage all Sales Assistants and Studio Interns
  • Develop product and design knowledge and industry awareness
  • Manage the full client lifecycle to meet and exceed sales goals
  • Facilitate the DWR client experience and become an expert in educating clients on each product's story and details
  • Travel for in-home client consultations and visits to local trade professionals
  • Attend Studio meetings, participate in product trainings, share information among peers, and utilize the DWR website and catalog to foster continual growth of product knowledge base
  • Assist in maintaining the Studios design and visual standards using merchandising guidelines
  • Fullfill customer needs and resolve issues in a manner consistent with DWR Client Experience guidelines
  • Collaborate with fellow Associates and promote positive team spirit

Requirements:

  • Background in interior design or architecture preferred
  • 3 to 5 years of retail leadership experience
  • Ability to effectively communicate with internal and external parties both verbally and in writing
  • Ability to identify client needs, problem solve, and understand and explain product features and benefits
  • Experience with a POS system and proficiency with MS Office software, Gmail, web navigation, and 3-D rendering programs
  • Able to routinely move objects weighing more than 20 pounds and to understand safety requirements

Benefits:

  • Eligibility for DWR's comprehensive benefits package, including medical, dental, and vision insurance, paid holidays, parental leave, green transit subsidy, 401k, and more

Equal Employment Opportunity:

Design Within Reach provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, marital status, national origin, ancestry, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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