On-Road Assistance Professional
1 day ago
VetJobs is dedicated to helping our employees grow and develop their careers in a supportive and inclusive environment. As an On-Road Assistance Professional, you'll have the opportunity to work with a talented team of individuals who are passionate about providing exceptional customer service.
About the Job:
You'll work primarily out of office, spending most of your time exposed to road hazards and temperature extremes. But don't worry – you'll have the freedom to work independently and take pride in knowing that you're making a real difference in people's lives.
Responsibilities:
- Provide roadside assistance services to AAA members, including fueling, jumpstarting, and towing
- Operate a service truck or tow truck and applicable equipment
- Utilize GPS and maps to locate member breakdown locations
- Service vehicles by performing functions such as lockout service and changing/inflating flat tires
- Arrange for or tow member's vehicle when it cannot be started or is unsafe to drive
Requirements:
- High school diploma or equivalent and a valid driver's license
- 21 years of age or older
- Possess a valid state driver's license with minimal driving infractions/incidents
- Experience using tablets or electronic devices to update calls, review policies, document safety records, and complete other duties
- Strong customer service skills and ability to effectively communicate with customers/members
- Ability to lift materials weighing up to 75 pounds
- Successful completion of drug screening, MVR, criminal background check, and DOT health screenings (pre-employment and ongoing)
What We Offer:
- Hourly rates starting at $23.80 in Minnesota, with pay rate determined based on experience
- Overtime earning potential at time and a half the hourly wage
- Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
- $1,000 sign-on bonus; split payout at 90 and 180 days of employment
- $250 quarterly perfect attendance bonus
- Fully paid training
- Medical, dental, and vision benefits
- 401k with employer match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
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