Front Office Manager

2 days ago


Dorchester, United States Home2 Suites-Boston, MA Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Home2 Suites-Boston, MA. As a key member of our hotel staff, you will be responsible for ensuring the smooth and efficient operation of our front office areas, providing exceptional customer service, and leading a team of associates to achieve our hotel's goals and mission.

Key Responsibilities
  • Front Office Operations
    • Supervise and coordinate the activities of the front desk, guest relations, and other related departments.
    • Ensure that all procedures and policies are in place and followed.
    • Conduct regular audits and controls to maintain high standards of service and quality.
  • Customer Service
    • Provide exceptional customer service to all guests, ensuring their needs are met and exceeded.
    • Lead by example, demonstrating a high-quality service and aggressive hospitality towards all customers.
  • Team Leadership
    • Train and develop associates to the highest possible extent, ensuring they have the skills and knowledge to provide excellent service.
    • Coach and counsel associates whenever necessary, promoting a positive and productive work environment.
  • Communication and Collaboration
    • Ensure good communication between departments, promoting a collaborative and supportive work environment.
    • Initiate and participate in regular meetings with the team, hotel management, and other departments to discuss goals, progress, and challenges.
Requirements
  • Education and Experience
    • High school diploma or equivalent required; degree in hospitality or related field preferred.
    • Minimum 2 years of experience in front office management or a related role.
  • Skills and Qualifications
    • Excellent communication and interpersonal skills.
    • Ability to lead and motivate a team.
    • Strong problem-solving and analytical skills.
    • Proficiency in hotel management systems and software.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Front Office Manager looking for a new challenge, please submit your application today.



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