Host

1 week ago


Blue Bell, Pennsylvania, United States the farmer's daughter Restaurant Full time
Job Overview

The Farmer's Daughter Restaurant at Normandy Farm Hotel & Conference Center is seeking a skilled and charismatic Host to provide exceptional customer service and create a warm atmosphere for our guests.

Key Responsibilities:

  • Attend and participate in all training sessions and team meetings to ensure a high level of knowledge and understanding of our menu, offerings, and hotel.
  • Develop and maintain positive working relationships with colleagues and guests, responding in a professional and courteous manner.
  • Greet guests with a warm smile and make them feel welcome, seating them and providing menus in a timely and efficient manner.
  • Answer phone calls politely and assist callers with questions about the establishment and making reservations.
  • Manage and confirm all Open Table reservations to ensure a seamless dining experience.
  • Cater to guests' requests and needs in a prompt and professional manner, providing exceptional customer service and ensuring a high level of satisfaction.
  • Perform all assigned side work and maintain a clean and organized host stand and lobby area.
  • Follow instructions and adhere to all procedures and company policies, maintaining a high standard of conduct and professionalism.
  • Notify and report any problems or concerns to management in a timely and efficient manner.

Requirements:

  • Must be at least 16 years old.
  • Previous hosting experience is a plus, but not required.
  • Possess a basic knowledge of excellent service standards, guest relations, food, and beverage preparations, as well as etiquette.
  • Mandatory compliance with all safety regulations, procedures, policies, and rules.
  • Available to work weekends, day and evening shifts, and major holidays (Thanksgiving, Easter, & Mother's Day).
  • Regular and predictable attendance is essential.
  • Always arrive punctually in full uniform with a neat and professional appearance.
  • Requires standing for extended periods, walking, pushing, carrying, bending, reaching, stooping, kneeling, or crouching.


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