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Hospitality Ambassador

2 months ago

Hawthorne, California, United States Xperience XRG Full time
About Xperience XRG

Xperience XRG is a dynamic and passionate team dedicated to delivering exceptional hospitality experiences. Our foundation is built on the unwavering dedication of team members who exude a relentless passion for delivering unforgettable eXperiences.

Why Work with Us?
  • We offer competitive pay that recognizes your dedication and skills.
  • Enjoy flexible hours that allow you to strike the perfect balance between work and life.
  • Take advantage of career growth opportunities and foster #XperienceRealGrowth for every team member.
  • Be part of a unique culture that sets us apart, making the XRG culture truly unmatched.
  • Enjoy team member dining discounts and exclusive benefits.
  • Participate in our employee referral program and share the joy of being part of the XRG team.
  • Take care of your financial well-being with exclusive credit union benefits.
  • Unlock discounted rates on theme parks, travel, apparel, sports tickets, and more.
  • Enjoy sick time and comprehensive health insurance for our full-time team members.
About the Role

The Host/ess is responsible for delivering a friendly greeting upon guests' arrival, promptly seating the guests, and bidding them farewell and inviting them back upon their departure.

Key Responsibilities
  • Greet guests immediately upon arrival.
  • Inform the guests that their table is ready and invite them to the table.
  • Carry guests' drinks to their seats/tables from the bar area and transfer their tab to the table if needed.
  • Pull out their chairs and tables to make it easier for the guests to sit down.
  • Answer calls promptly and politely.
  • Utilize all tables on a rotation to achieve highest turnaround of guests and maintain smooth flow of the restaurant.
  • Keep host stand well organized and stocked.
  • Move furniture as directed by management.
  • Tour the restaurant in intervals to identify any empty tables.
  • Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude.
  • Complete opening/running/closing side work duties as assigned.
Requirements
  • High School Diploma preferred.
  • Proof of eligibility to work in the United States.
  • Valid Driver's License.
  • 18+ years of age.
  • Possession of or the ability to possess all state required work cards.
  • Minimum of one (1) years related experience.
  • Familiarity with Opentable.
  • Proper lifting techniques.
  • Guest relations.
  • Sanitation and safety.
  • Safe alcohol service.
  • Full-service restaurant operations.
  • Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public.