Retail Associate and Customer Advocate

4 days ago


Muncie, Indiana, United States Michael's Inc Full time

We're seeking a talented Customer Service Ambassador to join our Michaels team As a Retail Associate and Customer Advocate, you will play a vital role in delivering exceptional customer experiences and driving sales growth.

About Us

At Michaels, we're passionate about arts and crafts, and we're dedicated to helping our customers bring their creative ideas to life. With a wide range of products and services, we offer something for everyone.

Key Responsibilities
  • Deliver world-class customer service and ensure customer satisfaction
  • Help customers navigate the store and locate products
  • Process transactions efficiently and accurately
  • Educate customers on our Voice of Customer (VOC) survey and Rewards program
What We Offer Our Employees
  • An estimated annual salary of $48,000, based on location and experience
  • A competitive benefits package, including medical, dental, and vision coverage
  • A 401(k) retirement plan with company match
  • Ongoing training and development opportunities
Requirements
  • Prior retail or customer service experience is required
  • Excellent communication and interpersonal skills


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