Towing Night Shift Operations Manager

3 days ago


Brighton, Michigan, United States Corrigan Oil Company Full time
Job Summary

The Emergency Response Coordinator - Towing will be responsible for receiving and dispatching emergency and routine calls for towing, road service, recovery, and transportation. This is a full-time position that requires working nights, including possible weekends. As an essential member of our team, you will work closely with drivers, local and state law enforcement agencies, and other stakeholders to ensure efficient and effective operations.

Main Responsibilities

* Dispatch drivers in a timely and efficient manner, ensuring accurate communication and documentation
* Maintain schedules and track driver pickups throughout the workday
* Collect and review paperwork, ensuring it is complete prior to dispatch and upon return
* Collaborate with law enforcement agencies to provide necessary support and resources
* Anticipate potential issues and develop contingency plans to minimize downtime
* Multitask in a fast-paced environment with frequent interruptions and high call volumes
* Develop strong relationships with internal and external stakeholders, including customers and peers

Requirements

* High school diploma or equivalent required; 2+ years of dispatch experience preferred
* Strong knowledge of Microsoft Outlook, Word, and Excel for data entry and reporting
* Excellent attention to detail, planning, and organizational skills
* Strong verbal and written communication skills, with ability to remain calm under pressure
* Proficient in GPS tracking programs and local geography
* Ability to pass a 7-year criminal background check

Benefits

This role offers a competitive salary, estimated at $45,000 - $60,000 per year, based on experience and qualifications. Corrigan Oil also provides a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, short-term disability coverage, vacation time, paid holidays, and a 401(k) plan with company matching.

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