Technical Service Professional

6 days ago


Berkeley, California, United States Ricoh Full time

Ricoh is seeking a skilled Technical Service Professional to join our team.

About the Role:

This is a technical position that requires journeyman level expertise in electro-mechanical devices, electrical circuitry, electronics, and digital competency. The ideal candidate will have a strong working knowledge of PC's and associated software applications.

Responsibilities:
  • Diagnostics and Troubleshooting: Perform diagnostics, installation, removal, and retrofits on assigned equipment.
  • Service and Repair: Perform full range of servicing and repair service procedures including troubleshooting and repairing or replacing equipment components as necessary.
  • Customer Support: Interact with external customers for determining service needs on equipment and ensuring overall high level of customer satisfaction.
Requirements:
  • Education: Technical school and 2+ years of related experience.
  • Certifications: Valid state driver's license and minimum level of auto insurance coverage per company policy.
Working Conditions:

The successful candidate will work in an office environment with adequate lighting and ventilation, and normal range of temperature and noise. Extensive daily travel in an automobile between customer locations is usually required.

We offer a competitive salary of $60,000 - $80,000 per year, depending on location and experience.



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