Staff Information Security Engineer

7 days ago


Chicago, Illinois, United States ServiceNow Full time
Job Title: Staff Information Security Engineer

ServiceNow is seeking a highly skilled Staff Information Security Engineer to join our Digital Technology team. As a key member of our security organization, you will be responsible for implementing and enhancing firewall-as-a-service (FWaaS) solutions, providing ongoing support for secure web gateway operations, and configuring, managing, and optimizing Zscaler services for secure internet access.

Key Responsibilities:
  • Implement and enhance FWaaS solutions to ensure system optimization and deploy new functionalities.
  • Provide ongoing support for secure web gateway operations, maintaining high levels of security and operational efficiency.
  • Configure, manage, and optimize Zscaler services for secure internet access, including ZIA, ZPA, and ZDX.
  • Manage incidents, request fulfillment tasks, and change requests following ITIL processes, ensuring compliance with organizational standards.
  • Support the operations of web application firewalls, microsegmentation strategies, endpoint protection, and data loss prevention (DLP) systems to protect organizational assets.
  • Create and maintain detailed operational procedure documents to ensure consistency and clarity in security processes.
  • Identify opportunities for automation in security operations, implementing solutions for proactive monitoring and self-healing to improve efficiency and response times.
  • Collaborate with cross-functional teams to integrate and maintain security solutions across the organization's infrastructure.
Requirements:
  • 8+ years of experience in security operations, with a strong foundation in both networking and security technologies.
  • Proven experience in implementing and supporting secure web gateway operations and cloud-based security solutions.
  • Expertise in troubleshooting Virtual Private Networks (VPNs) and ensuring robust and secure network connectivity.
  • Proficiency in configuring, managing, and optimizing Zscaler services for secure internet access, including ZIA, ZPA, and ZDX.
  • Strong ability to develop high- and low-level architecture diagrams, along with comprehensive process documentation.
  • Experience in Security Operations Center (SOC) environments, including conducting technical debt audits and ensuring adherence to security standards.
  • Demonstrated ability to work in a project-driven environment, effectively managing security initiatives from planning to execution.
  • Skilled in supporting and integrating a variety of endpoint security, threat detection, email security, and web application firewall technologies.
  • Knowledge on microsegmentation practices to enhance network security and mitigate potential threats.
  • Hands-on experience with Security Information and Event Management (SIEM) systems for monitoring, analyzing, and responding to security incidents.
  • Strong problem-solving skills with a proactive approach to enhancing security measures and compliance across the organization.

ServiceNow is an equal opportunity employer and welcomes candidates from diverse backgrounds. If you require a reasonable accommodation to complete the application process, please contact us for assistance.



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