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Customer Service Representative

2 months ago

Springville, Utah, United States Quality Talent Group Full time
About the Job

As a Retail Sales Associate at Quality Talent Group, you will be responsible for transforming store guests into loyal customers. You will be the expert on home furnishings, creating inspiration, enthusiasm, and excitement about our products.

Key Responsibilities
  • Provide outstanding service experience for every customer and guest.
  • Maintain a welcoming, professional, visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner representing the Company's brand image.
  • Accurately and efficiently process sales orders, adhering to cash handling protocols.
  • Aid customers with credit applications and financing matters as required while maintaining thorough documentation of sales transactions.
  • Address customer concerns independently whenever possible.
  • Aid in store opening and closing activities, including cash reconciliation and completion of daily checklists.
  • Support inventory management and loss prevention procedures, including participation in bi-annual inventory checks.
  • Meet and exceed sales goals, align to KPI's and performance standards.
  • Complete any additional tasks as assigned by management.
Requirements
  • Legally authorized to work in the US.
  • At least 18 years old.
  • Ability to lift, tug, and pull 25 IBS with or without accommodation.
  • High school diploma or equivalent, preferred.
  • 1 year customer service and/or sales experience, preferred.
  • Gets charged up by interacting with others, by being outgoing, friendly, and easy to talk to.
  • Conveys information in a way that inspires action.
  • Gets excited by developing and sharing fresh ideas.
  • Ability to work flexible hours, including weekends and holidays.
  • Communicates information in a motivating manner that prompts action.
  • Flourishes in an environment that values exceptional service and customer satisfaction.
  • Maintain reliable attendance.
What's In It for You
  • Comprehensive benefits programs, including health, dental benefits, and vision insurance.
  • Employee Discount from 10% - 30%.
  • Life/Disability Insurance.
  • Flex Spending Account.
  • 401K.
  • Paid Time Off & Holidays.
  • Paid Birthday.
  • Weekly Pay.