Customer Service Representative
4 days ago
Job Title: Customer Service Representative
Salary: $45,000 - $60,000 per year
About the JobWe are seeking a skilled Customer Service Representative to join our team at FirstBank. As a key member of our banking operations, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Provide Excellent Customer Service: Assist customers with their transactional needs, answer questions, and resolve issues in a timely and professional manner.
- Maintain Daily Operational Standards: Supervise and maintain daily operational standards, including cash drawer security, item capture procedures, counterfeit currency identification, and adequate supplies in teller stations.
- Educate Customers on Bank Products and Services: Demonstrate advanced knowledge of available products and services, educating customers on emerging bank technology and digital solutions.
- Recognize Cross-Sell Opportunities: Identify customer needs and refer them to appropriate bank partners for cross-sell or service opportunities.
Requirements:
- High School Diploma: High school diploma or equivalent required.
- Minimum 2 Years Experience: Minimum of two years' experience as a Teller, with specific experience required.
- Bonding: Must be bonded within the first six months of employment.
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