Customer Service Representative

4 days ago


Fairview, Tennessee, United States FirstBank Full time

Job Title: Customer Service Representative

Salary: $45,000 - $60,000 per year

About the Job

We are seeking a skilled Customer Service Representative to join our team at FirstBank. As a key member of our banking operations, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide Excellent Customer Service: Assist customers with their transactional needs, answer questions, and resolve issues in a timely and professional manner.
  • Maintain Daily Operational Standards: Supervise and maintain daily operational standards, including cash drawer security, item capture procedures, counterfeit currency identification, and adequate supplies in teller stations.
  • Educate Customers on Bank Products and Services: Demonstrate advanced knowledge of available products and services, educating customers on emerging bank technology and digital solutions.
  • Recognize Cross-Sell Opportunities: Identify customer needs and refer them to appropriate bank partners for cross-sell or service opportunities.

Requirements:

  • High School Diploma: High school diploma or equivalent required.
  • Minimum 2 Years Experience: Minimum of two years' experience as a Teller, with specific experience required.
  • Bonding: Must be bonded within the first six months of employment.


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