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Restaurant Operations Supervisor

2 months ago

Des Moines, Iowa, United States Blount Restaurant Management, Inc. Full time
Key Responsibilities and Qualifications:
  • Oversees the recruitment and dismissal of all restaurant staff, including Assistant Managers, ensuring adherence to human resource standards. Responsible for achieving optimal staffing and scheduling to meet restaurant objectives and compliance with relevant regulations.
  • Conducts interviews for Assistant Management positions in collaboration with the Director of Operations.
  • Maintains high standards in employee selection processes.
  • Evaluates cost management and sales patterns by reviewing monthly reports and financial statements.
  • Meets restaurant budgetary targets.
  • Supervises employee scheduling to ensure compliance with labor regulations and operational standards.
  • Authorizes proposed salary adjustments for restaurant personnel.
  • Ensures strict adherence to cash handling procedures.
  • Implements local marketing initiatives and promotional strategies.
  • Tracks sales forecasts and compares budgeted versus actual sales performance.
  • Suggests local marketing strategies to address sales deficiencies.
  • Maintains consistency with current media messaging and marketing efforts.
  • Ensures all Assistant Managers complete required formal training programs.
  • Utilizes a structured growth framework to ensure the restaurant operates with certified roles.
  • Monitors training practices for crew members.
  • Develops managerial talent through personalized development plans.
  • Collaborates with managers to establish monthly development goals.
  • Exemplifies adherence to all policies and procedures as outlined in the Management/Policy Handbook.
  • Communicates specific performance expectations in a timely manner.
  • Observes staff performance and provides regular, constructive feedback.
  • Employs effective performance evaluation techniques.
  • Maintains the restaurant facility and equipment to meet customer service and brand image standards.
  • Addresses customer complaints in a professional manner.
  • Aims to achieve an 85% average in customer satisfaction assessments (preferably 94% or higher).