Administrative Support Specialist

5 days ago


Roswell, Georgia, United States The Boyd Group Full time

About the Role: As an Administrative Support Specialist at The Boyd Group, you will be responsible for providing excellent customer service and administrative support to our Repair Facility Team. This role requires strong communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Deliver exceptional customer experiences by managing working relationships with customers and insurance companies.
  • Schedule appointments for vehicle repair using Daily Demand Capacity Planner and CCC One schedule.
  • Retrieve insurance assignments and obtain necessary repair authorization documentation in a timely manner.
  • Prepare RO work packets and record all communication with customers or insurance partners.
  • Confirm car rental information and update CCC One with rental car usage details.
  • Manage ARMS to ensure accurate vehicle data.

Education and Experience Required:

  • High School Diploma or GED.
  • Minimum 1 year experience in a similar role, such as administration assistant.
  • Preferred 1 year in an auto body or similar work environment with previous customer service experience.

Estimated Salary: $15 - $20 per hour



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