Service Technician III

3 days ago

Elko, Nevada, United States Albertsons Companies Full time

About Albertsons Companies

We are a leading food and drug retailer in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market.

Our Mission

We are committed to creating joy around each table and inspiring a healthier tomorrow for every community. We strive to be at the forefront of innovation and building belonging through our culture.

Job Summary

We are seeking a Service & Delivery Technician III to support our retail stores and backstage facilities in the Grand Junction Colorado area, Salt Lake City Utah area, Rock Springs Wyoming, and other Intermountain Division store areas. As a Service & Delivery Technician III, you will repair devices such as Self-Checkout's, counter scales, check stand scales, point-of-sale printers, Lexmark printers, iPads, eCommerce picking devices, and desktops/laptops.

Main Responsibilities

  • Support standard hardware platforms and systems installed throughout Safeway plants, distribution centers, district offices, and retail locations.
  • Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout & point of sale equipment.
  • Provide network and remote connectivity (hardware/software) support.
  • Installation of new hardware and software.
  • Provide customers with IT support; meet goals for service level agreements.
  • Interface with all Corporate IT groups for on-site support and technology resolutions.
  • Adhere to repair standards and service levels established.

Requirements

  • High school graduate, AA/AS/BA/BS degree preferred or 3+ year's technical/training/hardware certifications preferred.
  • Information Technology project implementation exposure with 5+ years' technical systems and 2+ years of technical support experience preferred.
  • 2+ years retail business experience preferred.
  • 2+ years' experience with retail store systems, technology systems, and hardware preferred.
  • 2+ years' experience with installation and configuration of desktop and peripheral technology preferred.
  • Excellent telephone, customer service, and problem-solving skills with the ability to gather important information to resolve high-pressure issues/situations (for remote locations).
  • Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
  • Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
  • iOS and Android knowledge.
  • Self-checkout experience is preferred.
  • Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions.
  • Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
  • Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.
  • Understanding of how hardware/software systems inter-relate.
  • Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.
  • Must have a good, safe driving record. Must have a vehicle.
  • Inter-island flights are required for our remote stores in Hawaii.
  • Overnight stays are required at times for our outer island stores.
  • Solid mechanical skills.
  • Flexibility to work a variety of shifts, day, evening, and overnight in a 24/7 on-call support capacity.
  • Strong sense of urgency, business ethics, dependability, and follow-through.

What We Offer

We offer a competitive hourly range of $24.15 to $31.39, with starting hourly varying based on criteria such as location, experience, and qualifications. Benefits may include medical, dental, vision, disability, and life insurance, sick pay (accrued based on hours worked), PTO/Vacation Pay (accrued based on hours worked) or Flexible Time Off, paid holidays (8-9 days annually), bereavement pay, and retirement benefits (such as 401(k) eligibility).

Equal Opportunity Employer

Albertsons Companies is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law.

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