Direct Service Worker

2 weeks ago

Pittsburgh PA USA, United States Refuge for Women Full time
Job Title: Direct Service Worker

The Refuge for Women Pittsburgh Emergency Housing program is seeking a dedicated and compassionate Direct Service Worker to join our team. As a Direct Service Worker, you will play a vital role in maintaining a safe and healing environment for residents.

Job Summary

We are looking for a highly motivated and organized individual to provide direct support to women in our Emergency Housing program. The successful candidate will be responsible for upholding program guidelines, providing leadership in various situations, and fostering effective communication with residents.

Key Responsibilities
  • Uphold resident guidelines, schedule, and program requirements during assigned shifts
  • Assist other Emergency House staff in carrying out day-to-day activities with residents
  • Complete Communication Log at end of each shift
  • Follow procedures for crisis or other unexpected situations with residents that may arise during assigned shifts
  • Encourage residents in completion of assigned tasks
  • Provide pertinent feedback to other staff to ensure continued progress and success of residents
  • Work with director, staff, volunteers, or other shift workers to coordinate and provide transportation for medical, training, and employment activities as needed
  • Work with volunteer coordinator as needed for planned volunteer activities and provide input about potential volunteer activities or items needed for the safe house
  • Participate in staff meetings, trainings, and development activities
  • Assure the cleanliness, order, and upkeep of the physical facility, grounds, and equipment
  • Support the implementation of the resident's treatment plan, including but not limited to knowledge of treatment issues, teaching skills to improve functioning, and facilitating daily 1:1 mentoring and group activities
  • Support all functions that attain and maintain accreditation and licensing with regulatory agencies
  • Support and facilitate positive interaction with others as evidenced by professional maturity, respect for others, a team-centered approach, maintenance of confidential information, and an appreciation of a multicultural workplace
  • Accountable for the proper documentation of regular program checks and communicates physical facility needs to the appropriate parties. Assure that clients are aware of all safety procedures relative to hazards or emergencies
Requirements
  • Strong written and verbal communications skills
  • Strong servant leadership and teamwork skills
  • Teachable, self-motivated, organized
  • Loving but firm temperament, willing to take initiative in stressful situations
Qualifications
  • Proficiency with emergency or crisis procedures
  • Must have a valid driver's license
  • Knowledge about substance use and trauma is very helpful
  • CPR trained
  • High School Diploma or equivalent
  • Must be at least 21 years of age
  • Successful completion of a thorough background check

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