Customer Service Representative

4 days ago


De Pere, Wisconsin, United States Festival Foods Full time
Job Title: Customer Service Representative

Estimated Salary: $20,000 - $35,000 per year

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our guests, resolving issues promptly, and ensuring a positive shopping experience.

Key Responsibilities:

  • Provide outstanding customer service, responding to guest inquiries and resolving complaints in a professional and courteous manner
  • Process transactions accurately and efficiently, maintaining all cash and media at the Service Counter registers
  • Distribute cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met
  • Record details of comments, inquiries, complaints, and actions taken

Requirements:

  • High school diploma or equivalent required; some college or technical training preferred
  • Minimum 1 year of customer service experience; retail or food industry experience a plus
  • Excellent communication and interpersonal skills; ability to work effectively in a fast-paced environment
  • Ability to stand for extended periods, walk in the store, bend, stoop, and kneel regularly

Benefits:

  • Associate discount: 15% off grocery purchases for you and your immediate household
  • Weekly pay and premium pay on Sundays and select holidays
  • Two-week advanced scheduling for better planning and balance
  • Vision and dental insurance available
  • Support for total well-being, including paid parental leave and fitness reimbursement program


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