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Assistant Store Manager

2 months ago

Aiea, Hawaii, United States Sephora Full time

About the Role:

We are seeking a highly skilled and experienced Assistant Store Manager to join our team at Sephora. As a key member of our leadership team, you will be responsible for supporting the Store Manager in overseeing the entire store operations, ensuring a high level of client service, and driving sales.

Key Responsibilities:

  • Store Operations and Sales:
    • Assist the Store Manager in overseeing daily store operations, ensuring a smooth and efficient client experience.
    • Help develop and implement strategies to drive store sales and increase profitability.
    • Assist in coordinating and overseeing sales and profitability, performance, service, and operations.
  • Team Leadership and Development:
    • Assist in leading, coaching, and motivating a team of associates to meet or exceed sales targets.
    • Conduct performance appraisals, manage employee development and provide ongoing feedback.
    • Support the leadership team, ensuring effective collaboration and achievement of store goals.
  • Client Satisfaction and Service:
    • Ensure high levels of client satisfaction through excellent service.
    • Handle client complaints and provide appropriate solutions.
    • Support client loyalty programs and services to ensure client loyalty and engagement.
  • Store Standards and Compliance:
    • Maintain outstanding store condition and visual merchandising standards.
    • Ensure compliance with company policies and procedures to maintain a safe and efficient work environment.
    • Uphold Sephora brand excellence in-store, ensuring a consistent and high-quality client experience.
  • Resource Management:
    • Assist in managing inventory levels to ensure product availability.
    • Support the Store Manager in allocating resources and handling staffing, ensuring optimal productivity and performance.

Requirements:

  • Proven successful experience as a retail assistant manager.
  • 3-5 years of experience managing a high volume, complex retail, or hospitality setting.
  • Strong leadership skills and business acumen.
  • Client management skills.
  • Strong organizational skills.
  • Excellent communication and interpersonal skills.
  • A knack for attracting, identifying, and inspiring employees.
  • Flexible availability to work a retail schedule.
  • Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift and work in a fragrance filled environment & can handle and apply products to clients-with or without accommodation.
  • Adherence to Sephora's dress code and policies in the Sephora Employee Handbook

About Sephora:

Sephora is a leading beauty retailer within the LVMH family, with a global presence and a commitment to innovation and excellence. We are united by a common goal - to reimagine the future of beauty. As a member of our team, you will have the opportunity to work with a talented and passionate group of individuals who share a passion for beauty and a commitment to excellence.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading beauty brand and be part of a global team.

Equal Opportunity Employer:

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.