Caregiver Scheduling Specialist
2 weeks ago
Are you a Certified Nursing Assistant (CNA) seeking a new opportunity? Do you excel in communication and possess strong customer service abilities? If you thrive in a dynamic office environment and have proficient computer skills, we invite you to explore this exciting role.
Position Overview:
The Service Coordinator plays a crucial role in client services and caregiver oversight. This position involves aligning our caregivers with clients' schedules and specific needs.
Qualifications:
- CNA certification (mandatory)
- Valid Driver's License (mandatory)
Key Responsibilities:
- Embody the core values of Home Instead.
- Leverage your CNA training and experience to create and manage personalized care plans utilizing non-medical services within the Home Instead framework.
- Collaborate effectively with team members.
- Establish and nurture positive relationships with clients through quality assurance visits, follow-up calls, and special events.
Conduct quality assurance visits with clients either in person or via phone as per established guidelines, ensuring necessary follow-ups are performed. - Oversee, mediate, and document both client and caregiver activities, following up on caregiver assignments and client services.
- Provide guidance to caregivers regarding quality concerns post-client visits.
- Facilitate introductions and training sessions for clients and caregivers, including personal care training as scheduled.
- Accurately input and maintain client and caregiver schedules and records within our software system.
- Maintain consistent attendance at the office to fulfill job responsibilities.
- Exhibit open and effective communication with the franchise owner, colleagues, and caregivers.
- Education and Experience Requirements:
- High School diploma or equivalent.
- Active CNA license (or eligible for renewal).
- A minimum of one year of professional caregiving experience.
- Must have held a valid driver's license for at least three years with a clean driving record.
- Proficiency in technology and smartphone applications is essential.
Employment Type: Full-time
Work Schedule: Monday to Friday, with weekend availability
Compensation: $20.00 per hour
Benefits Offered:
Dental insurance
Health insurance
Paid sick leave
Paid holidays
Paid training
Vision insurance
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