Caregiver Scheduling Specialist

2 weeks ago


Honolulu, Hawaii, United States Home Instead - Vista, CA Full time

Are you a Certified Nursing Assistant (CNA) seeking a new opportunity? Do you excel in communication and possess strong customer service abilities? If you thrive in a dynamic office environment and have proficient computer skills, we invite you to explore this exciting role.

Position Overview:

The Service Coordinator plays a crucial role in client services and caregiver oversight. This position involves aligning our caregivers with clients' schedules and specific needs.

Qualifications:

  • CNA certification (mandatory)
  • Valid Driver's License (mandatory)

Key Responsibilities:

  • Embody the core values of Home Instead.
  • Leverage your CNA training and experience to create and manage personalized care plans utilizing non-medical services within the Home Instead framework.
  • Collaborate effectively with team members.
  • Establish and nurture positive relationships with clients through quality assurance visits, follow-up calls, and special events.
    Conduct quality assurance visits with clients either in person or via phone as per established guidelines, ensuring necessary follow-ups are performed.
  • Oversee, mediate, and document both client and caregiver activities, following up on caregiver assignments and client services.
  • Provide guidance to caregivers regarding quality concerns post-client visits.
  • Facilitate introductions and training sessions for clients and caregivers, including personal care training as scheduled.
  • Accurately input and maintain client and caregiver schedules and records within our software system.
  • Maintain consistent attendance at the office to fulfill job responsibilities.
  • Exhibit open and effective communication with the franchise owner, colleagues, and caregivers.
  • Education and Experience Requirements:
  • High School diploma or equivalent.
  • Active CNA license (or eligible for renewal).
  • A minimum of one year of professional caregiving experience.
  • Must have held a valid driver's license for at least three years with a clean driving record.
  • Proficiency in technology and smartphone applications is essential.

Employment Type: Full-time

Work Schedule: Monday to Friday, with weekend availability

Compensation: $20.00 per hour

Benefits Offered:

Dental insurance
Health insurance
Paid sick leave
Paid holidays
Paid training
Vision insurance


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