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Wealth Management Client Support Specialist
2 months ago
Position Overview:
Bank of America is a premier provider of integrated wealth management and investment solutions tailored for individuals, corporations, and institutions.
As one of the foremost entities in the industry, Bank of America specializes in goal-oriented wealth management, focusing on planning for retirement, education, legacy, and various life aspirations through expert investment advice and guidance.
Our Financial Advisors and Wealth Management Client Associates are dedicated to helping clients achieve their envisioned lifestyles through a personal connection with their advisory teams, which are committed to addressing their unique needs.
We uphold that trust is built on transparency.Our advisory teams benefit from the investment expertise of Bank of America, combined with the banking convenience we offer.
At Bank of America, we encourage you to bring your authentic self to the workplace. We celebrate diversity in our perspectives, business practices, and among our employees and clients.Our Wealth Management division encompasses a wide range of backgrounds, contributing unique insights, ideas, and experiences that foster a resilient, results-oriented, and effective work community.
Key Responsibilities:
This role is essential in delivering client service support to multiple Financial Advisors (FAs).
Core responsibilities include aligning with enterprise strategic goals, achieving operational excellence, and advocating for clients within the FA's practice, while tailoring solutions to meet their specific requirements.
Expectations for this position include being the primary point of contact within Bank of America to address all service inquiries from clients.
Responsibilities Include:
- Delivering exceptional client service by educating clients on the full range of banking services and offerings.
- Ensuring the timeliness, accuracy, and completeness of client materials while following up on all requests from clients and Financial Advisors (FAs).
- Assisting in maintaining compliance with the bank's policies and procedures to support operational excellence, safeguard client interests, and mitigate risks.
- Cultivating, enhancing, and sustaining client relationships by promoting the bank's offerings and integrating banking into daily practices, while effectively communicating outcomes to the FA.
- Supporting daily team operations and needs, including covering roles during absences or peak periods, while prioritizing a client-first approach.
Required Skills:
- Account Management
- Client Management
- Customer Focus
- Issue Resolution
- Verbal Communication
- Business Development
- Client Solutions Advisory
- Pipeline Management
- Prioritization Skills
- Administrative Support
- Emotional Intelligence
- Referral Identification
- Written Communication Skills
Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America) Hours Per Week:37.5
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