Retail Store Operations Manager

4 days ago

Glendale, California, United States Goodwill Southern California Full time

Job Summary

The Retail General Manager is responsible for the efficient operation of a retail store. This role manages and leads a team to achieve established goals for sales, production, customer service, payroll, safety, and expense control.

Key Responsibilities

  • Ensure excellent service and team relations by engaging with ambassadors, customers, and donors while presenting a friendly and cooperative attitude.
  • Ensure all safety rules are followed and the team exercises caution in work-related activities.
  • Lead the team to maintain a clean and safe environment by ensuring company safety standards, social distancing procedures, and personal protective equipment policies are followed.
  • Achieve financial objectives by monitoring weekly budgets, scheduling expenditures, analyzing variances, coaching ambassadors, and initiating corrective actions.
  • Manage and ensure donated goods are received using the tablet, processed timely, and meet company standards of quantity and quality goals.
  • Supervise employees, including interviewing, hiring, training, planning, assigning, scheduling, directing work, appraising performance, rewarding, developing, and disciplining employees.
  • Follow proper auditing procedures, customer relations, regulatory compliance, and reporting.
  • Review merchandising needs daily and lead the team to achieve daily production goals to support daily sales goals and upcoming promotions.
  • Authorize price markdowns when appropriate and promptly react to sell-through.
  • Write, manage, and submit schedules and monitor, edit, and authorize timesheets per company policy.
  • Ensure store asset control and security policies and procedures are enforced.
  • Monitor and maintain sales floor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention, and safety to company standards.
  • Attend meetings and training as required.

Requirements

  • 3-5 years of supervisory experience in a customer-focused management role. Retail experience preferred.
  • High school diploma or general education degree (GED) required; college degree helpful.
  • Ability to multitask projects of varying scope and complexity with minimum supervision.
  • Bilingual in Spanish helpful.
  • Proficient in using personal computers and other technology necessary to complete assigned activities.
  • Proficient in Microsoft Outlook, completing surveys using electronic platforms, and daily tasks.
  • Strong communication, training, developing, and people skills.
  • Computer skills include timekeeping systems, Microsoft Word, Excel, and Outlook, POS system, personal computers, Microsoft Outlook, daily usage of technology, and tracking applications to complete tasks.
  • Demonstrated success with process accountability and multitasking.
  • Ability to handle confidential information.
  • Punctual and dependable attendance.
  • Free from alcohol and drug abuse.
  • Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
  • Adheres to Goodwill's values of Respect, Integrity, Service, and Excellence.
  • Clear screening processes, including background and drug screening.

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