Retail Store Operations Manager

4 weeks ago

Glendale, California, United States Goodwill Southern California Full time

Job Summary

The Retail General Manager is responsible for the efficient operation of a retail store. This role manages and leads a team to achieve established goals for sales, production, customer service, payroll, safety, and expense control.

Key Responsibilities

  • Ensure excellent service and team relations by engaging with ambassadors, customers, and donors while presenting a friendly and cooperative attitude.
  • Ensure all safety rules are followed and the team exercises caution in work-related activities.
  • Lead the team to maintain a clean and safe environment by ensuring company safety standards, social distancing procedures, and personal protective equipment policies are followed.
  • Achieve financial objectives by monitoring weekly budgets, scheduling expenditures, analyzing variances, coaching ambassadors, and initiating corrective actions.
  • Manage and ensure donated goods are received using the tablet, processed timely, and meet company standards of quantity and quality goals.
  • Supervise employees, including interviewing, hiring, training, planning, assigning, scheduling, directing work, appraising performance, rewarding, developing, and disciplining employees.
  • Follow proper auditing procedures, customer relations, regulatory compliance, and reporting.
  • Review merchandising needs daily and lead the team to achieve daily production goals to support daily sales goals and upcoming promotions.
  • Authorize price markdowns when appropriate and promptly react to sell-through.
  • Write, manage, and submit schedules and monitor, edit, and authorize timesheets per company policy.
  • Ensure store asset control and security policies and procedures are enforced.
  • Monitor and maintain sales floor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention, and safety to company standards.
  • Attend meetings and training as required.

Requirements

  • 3-5 years of supervisory experience in a customer-focused management role. Retail experience preferred.
  • High school diploma or general education degree (GED) required; college degree helpful.
  • Ability to multitask projects of varying scope and complexity with minimum supervision.
  • Bilingual in Spanish helpful.
  • Proficient in using personal computers and other technology necessary to complete assigned activities.
  • Proficient in Microsoft Outlook, completing surveys using electronic platforms, and daily tasks.
  • Strong communication, training, developing, and people skills.
  • Computer skills include timekeeping systems, Microsoft Word, Excel, and Outlook, POS system, personal computers, Microsoft Outlook, daily usage of technology, and tracking applications to complete tasks.
  • Demonstrated success with process accountability and multitasking.
  • Ability to handle confidential information.
  • Punctual and dependable attendance.
  • Free from alcohol and drug abuse.
  • Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
  • Adheres to Goodwill's values of Respect, Integrity, Service, and Excellence.
  • Clear screening processes, including background and drug screening.

  • Store Operations Manager

    4 weeks ago

    Glendale, California, United States The Coffee Bean and Tea Leaf Full time

    We are seeking a Store Operations Manager to drive profitability, service, performance, and operational excellence in our retail stores.The ideal candidate will be a leader who can coach and train team members to provide a Total Quality Experience for our guests.Responsibilities include managing day-to-day operations, tracking sales, and overseeing risk...

  • Retail Store Associate

    4 weeks ago

    Glendale, California, United States CVS Health Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Store Associate at CVS Health. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the overall success of our stores.Key ResponsibilitiesProvide warm and friendly greetings to...

  • Retail Keyholder

    1 month ago

    Glendale, California, United States Lovisa Full time

    Unlock Your Potential with LovisaWe're seeking a highly motivated and fashion-forward individual to join our team as a Key Holder at the Glendale Galleria store.As a Key Holder, you will play a vital role in supporting the Store Manager and Assistant Store Manager in achieving store targets and maintaining a visually appealing store environment.Key...

  • Seasonal Retail Sales Associate

    4 weeks ago

    Glendale, California, United States Lego Services LLC Full time

    Deliver Exceptional Guest ExperiencesAs a Seasonal Retail Salesperson with LEGO Services LLC, you will be responsible for providing inspirational retail experiences to LEGO fans of all ages. You will work in an interactive and vibrant store environment, greeting every guest, performing all cash register functions, and portraying a professional, gracious,...

  • Retail Seasonal Sales Associate

    1 month ago

    Glendale, California, United States Fabletics Full time

    Job DescriptionFabletics Retail is seeking a highly motivated and passionate Seasonal Store Associate to join our team at the Glendale Galleria in Glendale, CA. As a Seasonal Store Associate, you will be responsible for providing a best-in-class retail store experience, utilizing cutting-edge technology to enable seamless shopping between our website and...

  • Retail Sales Associate

    4 weeks ago

    Glendale, California, United States NIKE Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Retail Sales Associate to join our team at Converse. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and driving sales growth in our store.Key ResponsibilitiesSupport the customer sales journey from...

  • Sales Associate-Retail Jewelry Specialist

    1 month ago

    Glendale, California, United States Helzberg Full time

    Job Title: Sales Associate-Retail JewelryRetail Sales Associates at Helzberg Diamonds are responsible for consistently achieving individual sales goals to support the store's sales and profit objectives, while providing superior customer service.Key Responsibilities:Generate sales to exceed personal sales goalsProvide features and benefits of extended...

  • Retail Merchandising Specialist California

    4 weeks ago

    Glendale, California, United States SPAR Full time

    Merchandising Role OverviewRetail Merchandisers play a vital role in ensuring that products are displayed and stocked effectively in retail stores. As a Retail Merchandiser with SPAR, you will be responsible for maintaining high-quality results by following and enforcing standards. This includes locating displays, removing old product, completing full...

  • Sales Associate

    4 weeks ago

    Glendale, California, United States Chico's Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS, Inc. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a visually appealing store environment.Key ResponsibilitiesCustomer Service: Provide personalized service to customers,...

  • Samsung Retail Sales Professional

    4 weeks ago

    Glendale, California, United States 2020 Companies Full time

    Sales Associate Role at 2020 CompaniesAs a Sales Associate at 2020 Companies, you will be responsible for demonstrating, selling, and promoting Samsung products to customers in a retail environment. Your primary goal will be to meet or exceed personal sales goals on a monthly basis.Key Responsibilities:Demonstrate Samsung products to customers and provide...

  • Retail Sales Lead

    4 weeks ago

    Glendale, California, United States Squishable Full time

    About the RoleSquishable is a dynamic and creative company that values customer experience above all else. We are seeking a highly motivated and organized Retail Sales Lead to join our team and help drive sales and customer satisfaction in our retail stores.Key ResponsibilitiesUnderstand organizational objectives and make decisions in partnership with the...

  • Retail Sales Representative

    4 weeks ago

    Glendale, California, United States Spencer Gifts Full time

    Key Responsibilities:As a Sales Associate at Spencer's, you will be responsible for maintaining guest services, efficiently operating the point of sale system, and supporting the store management team in generating sales, conducting housekeeping, merchandising, signing, pricing, and loss prevention.Requirements:• Maintain a high level of customer...

  • Store Cleaning Associate

    1 month ago

    Glendale, California, United States Marshalls Full time

    Job Title: Store Cleaning AssociateWe are seeking a highly motivated and detail-oriented Store Cleaning Associate to join our team at Marshalls. As a Store Cleaning Associate, you will be responsible for maintaining a clean and organized store environment, ensuring a positive customer experience, and supporting the growth of your career.Key...

  • Part Time Seasonal Sales Associate

    2 weeks ago

    Glendale, California, United States AIRWAIR INTL. LTD Full time

    Role OverviewWe are seeking a highly motivated and results-driven Part Time Seasonal Sales Associate to join our team at AIRWAIR INTL. LTD. As a key member of our sales team, you will be responsible for delivering exceptional customer service, achieving sales goals, and maintaining a high level of product knowledge.Key ResponsibilitiesSales and Customer...

  • Retail Sales Associate

    1 month ago

    Glendale, California, United States Kenk Inc Full time

    Job OverviewKenk Inc is seeking a highly motivated and customer-focused individual to join our team as a Cashier and Sales Team Member. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide top-notch...

  • Training Manager

    4 weeks ago

    Glendale, California, United States cesna Full time

    Job DescriptionWe are seeking a highly skilled Training Manager to join our team at CESNA. As a key member of our organization, you will be responsible for designing and delivering training programs for employees, ISAs, and Location Partners.The ideal candidate will have a strong background in training and development, with a focus on sales and product...

  • Retail Shop Associate

    2 weeks ago

    Glendale, California, United States Equinox Full time

    Job Title: Retail Shop Associate - GlendaleWe are seeking a highly motivated and customer-focused Retail Shop Associate to join our team at Equinox Glendale.Responsibilities:Provide an unparalleled customer experience to all visitorsMaintain knowledge of all club and Shop services, programs, and productsAssist with the timely and accurate completion of...

  • Department Manager

    1 week ago

    Glendale, California, United States McDonald's Full time

    Company Overview: As a Department Manager at McDonald's, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving business growth. Our company is committed to innovation, quality, and customer satisfaction.Estimated Salary: $45,000 - $65,000 per yearThe Job: In this role, you'll oversee the day-to-day...

  • Retail Sales Advisor

    4 weeks ago

    Glendale, California, United States United Legwear and Apparel Company Full time

    About United Legwear and Apparel CompanyUnited Legwear and Apparel Company is a global designer, manufacturer, and distributor of legwear, bodywear, apparel, and accessories. Our mission is to deliver superior products that ensure superior customer satisfaction.We strive to foster an inclusive company culture that stands united to accomplish our mission. We...

  • Sales Associate

    4 weeks ago

    Glendale, California, United States Express Full time

    About the Role:Express is seeking a Retail Sales Associate to provide a great in-store shopping experience for our customers while assisting with additional tasks such as stocking, cleaning, and folding merchandise.Key Responsibilities:Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting...